Customer Service Officer/Executive - Remote in Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Join Syarikat Thong Guan Trading, a dynamic and growing company in the trading industry, as our next Customer Service Officer/Executive! This is a fantastic opportunity for a customer-focused professional to thrive in a remote work environment while delivering exceptional customer service in Bali's beautiful locations such as Canggu, Ubud, and Denpasar.

As a Customer Service Officer/Executive, you will be the voice of our company, ensuring our clients receive the highest level of support and satisfaction. You'll handle inquiries, resolve issues, and build strong relationships with our valued customers, all while working remotely from the comfort of your home in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service by phone, email, and live chat, ensuring all customer inquiries and concerns are addressed promptly and professionally.
• Handle customer complaints and escalations, working collaboratively with internal teams to resolve issues effectively.
• Assist in the development and implementation of customer service strategies to enhance customer satisfaction and loyalty.
• Monitor and analyze customer feedback to identify trends and areas for improvement in our services.
• Maintain accurate and up-to-date records of customer interactions using our CRM system, Salesforce.
• Stay informed about industry trends and best practices in customer service to continuously improve our service quality.
• Collaborate with marketing and sales teams to ensure a seamless customer experience across all touchpoints.
• Participate in team meetings and contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
• Minimum of 2 years of experience in customer service, preferably in the trading or retail industry.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Strong problem-solving skills and the ability to handle multiple tasks and priorities effectively.
• Proficiency in using CRM systems, particularly Salesforce.
• Familiarity with Indonesian language and culture, as well as English, is a plus.
• Ability to work independently and remotely with minimal supervision.
• Passionate about delivering exceptional customer service and contributing to a positive company culture.

🛠️ Keahlian

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